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Service Please! – How to give exceptional customer service

Course Summary

This programme is specifically designed for the retail sector. It is an interactive session designed to impart the customer service skills required to create a positive shopping experience for customers.
 
This programme explains human behaviour and how that can affect our approach as a service provider and our approach as a customer.
 
Using different types of media to deliver the key messages, participants will learn that providing great service is simply a choice they make each day.

Topics Include

  • Providing good service is inexpensive and fulfilling
  • Understanding the whole person model
  • How choice affects service delivery
  • How to deal with upset customers

Course Outcomes

At the end of the programme participants will be able to:
  • Appreciate the affect their attitude has on their behaviour
  • Realise that upset customers react differently to different situations
  • Recognise the impact of the choices on the service provided
  • Encourage other staff to provide great service
  • Develop simple ways to provide exceptional service

Format

This programme is run as a 1/2 day programme.
 
 
 
 
Click on the icon to enquire about this program

Postal Address:
Suite 56, 78 William Street
Sydney NSW 2011
Ph: 02 8221 9781
Fax: 02 8078 6170

Sales Skills training

Customer Service Skills training

Retail Skills training

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