1300 412 575
 

  LATEST NEWS

Increase Sales Thought

read more >>

Sales Symposium

Miller Heiman are running a Sales Performance Summit on May 9 in Sydney. Get along t...
read more >>

Creating a Customer Service Culture

Course Summary

This powerful Customer Service programme comprises of 10 phases including measuring the status quo to engaging the leadership team.
 
It comprehensively addresses every single aspect of developing a service excellence culture on many levels including training, assessment, supporting materials, and regular ongoing coaching of the entire organisation.
 
At each phase participants will learn what is required to build a culture where customer service is at its core.
 
A refresher program backs up this program in the following years to ensure the behaviours, standards and accountability is embedded and that you remain ahead of the competition.

Topics Include

  • Leading a service organisation
  • Setting standards
  • Creating service excellence attitudes
  • Empowering employees
  • The 5 P’s in service excellence
  • Creating customer satisfaction
  • Strategic avoidance
  • Coaching and feedback
  • Teamwork
  • Creating ‘WOW’ service moments

Course Outcomes

At the end of the programme participants will be able to:
  • Appreciate the importance of creating service excellence in the organisations
  • Increase spend per head
  • Confidently expect higher prices for products and services
  • Appreciate the life long value of customers
  • Achieve greater results
  • Satisfy more customers
  • Enable leaders to define service
  • Excellence job standards and communicate them to employees

Format

This program runs over 12 months.
 
 
 
 
Click on the icon to enquire about this program

Postal Address:
Suite 56, 78 William Street
Sydney NSW 2011
Ph: 02 8221 9781
Fax: 02 8078 6170

Sales Skills training

Customer Service Skills training

Retail Skills training

Communication Skills training

About us | Our team | Our Training Approach | Testimonials | Clients | Articles/Resources | Contact us | Blog | Home | Sitemap | Disclaimer
2010 © copyright Maximise Learning | website by verdikt